Total Solution for Laser Equipment

Professional Manufacturer Laser Equipment

Sale Service

1. Pre-sale services

Before signing a contract, our company provides customers a variety of production technology proposal, technical advice of laser equipment, sample specimens, equipment selection, and price etc. all aspect of consulting and services.

We sincerely welcome customers to visit our company and factory, and we provide customers reception staff, food, transportation and other facilities.

2. Sale of services

Based on the contract, we delivery laser machine to customers place safely within the specified time.

We provide online technical training. The training as follows:

>>Training operating instruction of turning on and off machine;

>>Meaning of panel and control parameters,

>>Training parameter selection range;

>>Training control software operation ;

>>Basic maintenance and cleaning of the machine;

>>Dealing with common hardware problem;

>>Noted question in operating ;

>>In addition to, we also provide users technical support related their producing products.

3. After-sale services

>>Two years warranty of machine. Fiber optic cables and QBH interface are not warranted, as long as the fiber optic cable is not intentionally twisted, it can be used always.
In the warranty period, if it breaks down or some parts damaged (Except the human factors and the factors of force majeure), the seller should be responsible for repair for free, the parts need to be replaced will be provided from seller for free (Except the quick-wear part).

>>Customer service will be feedback within 12 hour.
>>We provide machine lifetime maintenance services though warranty expires.
>>Offered a wide range of hardware and software support after the warranty expires, enjoy free upgrades.