Q1: How about warranty?

A1: 1 year quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge(some parts will be maintained) when if any problem during the warranty period.

Q2: I don’t know which one is suitable for me?

A2: Please tell me your
1) Max work size:choose most suitable model.
2) Materials and Cutting thickness:choose most suitable power.

Q3: Payment terms?

A3: Alibaba trade assurance / T/T / West Union / Paypal / L/C / Cash and so on.

Q4: Do you have CE document and other documents for customs clearance?

A4: Yes,we have Original. At first we will show you and And after shipment we will give you CE / FDA / Certificate of origin / Packing list / Commercial invoice / Sales contract for customs clearance.

Q5: I don’t know how to use after i receive Or i have problem during use,how to do?

1) We have detailed user manual with pictures and video, you can learn step by step.
2) If have any problem during use,you need our technician to judge the problem elsewhere will be solved by us. We can provide team viewer/Whatsapp/Email/Phone/Skype with cam till all of your
problems finished.

3) You are always welcome to our factory and training will be for free.

Q6: Delivery time?

A6: General configuration:7 days. Customized:7-10 working days.

Q7: Compare with other supplier, what’s your company advantage?

A7: Ten years of experience in the laser industry. Professional engineers support your needs.

Q8: Compare with other supplier, what’s your machine advantage?


All parts we use are original, famous brand for option: Raycus; JPT; MAX.

And we can satisfy your all customization demands.

Q9: How to choose a suitable laser?


Fiber laser is well used in almost all metal material, such as stainless steel,aluminum, and so on.

CO2 laser is more suitable for non-metal material, like wood, leather,etc.

UV laser is both for metal and non-metal, especially for glass, crystal.

We support free sample making service, if you’re not sure of the marking result, we will test for you.

Q10: I’d like to sell your goods locally, how to be your distributor?

A10: We have a well-established agency system,we are glad to cooperate with you, if you want to be our distributor,please contact us to get detailed solution.