The overseas epidemic continues to ferment, the prices of raw materials and sea freight have skyrocketed, and the global supply chain is facing severe tests, causing Chinese foreign trade companies to encounter unprecedented external difficulties. In the face of the severe foreign trade situation, how does ZC LASER make timely adjustments, strengthen communication with customers, promote the rational production and dispatch of machine products, and cope with the impact with overseas customers.
The epidemic has little effect on foreign trade orders, and many customers choose to wait due to the soaring ocean freight.
At present, the occurrence of foreign epidemics has little direct impact on ZC LASER’s exports. Many foreign customers have added new orders to ensure that they have sufficient product inventory during the epidemic prevention and control period. Since the end of last year, many customers have slowed down their regular inventory purchase plans due to skyrocketing ocean freight.
What are the specific measures for companies facing overseas epidemics?
“We have been closely monitoring the development of overseas epidemics, maintaining good communication with customers, reminding overseas customers to make purchase plans to avoid affecting sales. Regarding the skyrocketing ocean freight, we have transferred part of the profits to customers on the one hand, and actively expanded on the other. With other transportation channels, I hope to overcome difficulties with customers,” said Wang Cheng, general manager of ZC LASER.
After the outbreak, due to the obstruction of offline channels, ZC LASER immediately provided customers with online services, increased online promotion, and comprehensively covered pre-sales guidance, program design, after-sales technical training, technical support, and equipment online. Maintenance, equipment maintenance, etc., actively and efficiently use the network to provide technical services to customers.
Post time: Mar-22-2021